We want you to be totally satisfied with your purchase. But we also need to maintain our low costs. With that in mind, here is our Return and Exchange Policy:
All requests for returns/exchanges must be made within 5 days of receiving the merchandise. Please call us for a return authorization number prior to returning the item. No returns will be accepted without a return authorization number!
Used rental costumes have a "no refunds" policy. Whether you rent or buy the used rental costumes, you may not have a refund, so it is important to inspect fit and condition before you decide. For this reason, we recommend that out-of-state customers do not choose our rental costumes.
If you are buying a costume for a special party, and if you want to use Return or Exchange privileges, then you must buy early enough, so that in case you need to exchange the costume, there will be enough time available.
During Halloween Season (Oct 1 to Oct 31) following additional restrictions apply: We will accept any returned item(s) received by us on or before October 14. If you cannot return the item by that date, then you must keep the item. Most orders placed in October will probably fall in the above category. That is why it is safer to buy your Halloween Costume in September to ensure your choice of style and also allow for the possibility of exchange, if necessary.